Shipping Information

shipments

Shipping costs are calculated once, and depend on the total weight of the items you ordered: If the total weight of the items you requested is less than or equal to 1 kg, the shipment will be made by international registered mail; otherwise, the shipment will be made by courier. If you want the items you ordered to be shipped to you via insured, contact us at our email info.stampsandtrains@gmail.com expressly asking that you want insured shipping: you will receive a new email with the total price to be paid updated (NB- insured shipping are equal to the shipping costs by registered mail or parcel, increased by 2.50 euros for every 50 euros or fraction insured) For orders over € 1000, shipping costs are free.

Sending items - Transport and delivery

Items will be shipped out within 72 hours after receiving your payment. The items will be shipped to the address you indicated in the order form. If the total weight of the items you requested is less than or equal to 1 kg, the shipment will be made by international registered mail; otherwise, the shipment will be made by courier.

Returns - refunds

You can request the exchange of the items purchased by you and not to your liking, or the return of what you have paid, within 10 working days of receiving the goods. To obtain the exchange or refund, the products must be returned with their original packaging. In case you opt for the exchange of the goods, we ask you to specify which product you want to be changed. Changes are subject to stock availability.

We will not accept the return of manipulated products. In this regard and to avoid misunderstandings, we ask you to check that the package or registered letter are hermetically sealed before opening them.